Refund Policy

At AutoGear Shop, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, our refund policy outlines the terms and procedures for returns, exchanges, and refunds.

1. Refund Eligibility
You are eligible for a refund under the following conditions:
The item is returned within 2 days of purchase.
The item is unused, in its original condition, and includes all packaging, accessories, and proof of purchase.
The item is defective, damaged, or incorrect upon delivery.

2. Non-Refundable Items
The following items are not eligible for refunds:
Items purchased on clearance or marked as “final sale.”
Custom or personalized accessories.
Products that have been used, installed, or show signs of wear and tear.

3. How to Request a Refund
To request a refund:
Contact Us: Notify us via phone or email within 2 days of purchase.
Phone: 021-111-117-812
Email: info.autogear@yahoo.com
Provide Proof: Share details of the issue along with proof of purchase (receipt or invoice).
Return the Item: Return the product to our store in its original condition. Shipping charges (if applicable) for returns are the customer’s responsibility unless the product is defective or incorrect.

4. Refund Method
Refunds will be issued using the original method of payment.
For credit/debit card purchases, please allow for the refund to reflect in your account.
For cash purchases, refunds will be provided in-store.

5. Damaged or Defective Items
If an item is defective, damaged, or incorrect upon delivery, please contact us immediately.
We will arrange for a replacement or issue a full refund after verifying the claim.

6. Exchanges
If you prefer an exchange instead of a refund, you can select an item of equal or lesser value.
Any price difference for higher-value items must be paid at the time of the exchange.

7. Shipping Costs
Refunds do not include shipping charges unless the return is due to a defect or error on our part.
For eligible returns, AutoGear Shop may provide a return shipping label.

8. Contact Us
For further questions or assistance with refunds, please reach out to us:
Phone: 021-111-117-812
Email: info.autogear@yahoo.com
Address: Shop 13, Block 55, G-10 Markaz, G-10, G 10 Markaz G-10, Islamabad, Islamabad Capital Territory 44000

We appreciate your business and aim to resolve any issues quickly and efficiently. Thank you for shopping with AutoGear Shop!